Frequently asked questions

Do you charge a commission for each load?


No. We charge a monthly subscription flat fee that is a fraction of what brokers take. Zerobroker leverages leading technologies and automates processes to simplify our internal operations, keeping costs low and provide greater transparency than ever before.




How does Zerobroker different from any tech-enabled brokerage company?


Tech-enabled brokers are still freight brokers and they charge commissions per shipment. We don't charge commissions per shipment. Moreover, because our earnings don't rely on commissions per shipment, we don't have a conflict of interest with shippers and carriers, so we provide unprecedented transparency that none of the existing brokers can. In addition, we empower carriers with technology, expertise and data analytics so that they can provide world-class service to shippers, no matter their business size.




How are carriers vetted?


Consistent with the industry standards, we review carrier operating authority, safety rating, and insurance using information from the FMCSA database and third-party tools. We also check driving styles, on-time maintenances, and many more parameters to make sure that carriers can provide reliable service to our partner shippers.




Are the carriers required to have cargo liability insurance?


Yes. Carriers working with Zerobroker are required to have at least $100,000 in cargo liability insurance, and we regularly verify these coverages.




What if there is damage to my cargo?


Carriers are liable to shippers for loss or damage to cargo in accordance with applicable law. Zerobroker has an internal team that helps facilitate resolution and supports our shippers in the case of cargo loss or damage. This team will coordinate your claim communications with the carrier. Please contact support@zerobroker.com to report a cargo claim.





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